Frequently Asked Questions
How do I register with you?
Registration costs £5 (+VAT) and allows you to buy and sell with us. To sign up now, just click here to add registration to your basket and proceed to make payment via credit/debit card or PayPal. Once paid, you can start bidding right away!
How do I change my password?
I’ve forgotten my password?
Click here and enter your email address. We’ll send an email with a secure link to reset your password.
What can I sell or buy on The Whisky Shop Auctions?
How do I contact a specialist?
Email email@example.com and we’ll put you in touch with one of our expert team.
Where are you based?
We are based in Glasgow, Scotland. For full details of where to find us click here.
How does The Whisky Shop Auctions compared to other online auctions?
Check out The Whisky Shop Auction vs The Rest
How do I get an estimate on my whisky?
Email us at firstname.lastname@example.org with as much information about your item(s) as possible including distillery/brand, age, vintage, strength (% abv), and at least one image.
Do I have to pay VAT?
If you are resident in the European Union, VAT is charged on all commission, delivery and admin charges.
If you are not resident in European Union you will not be subject to VAT.
What are your Glasgow auction house opening times?
Monday to Friday 9am-5pm excepting public holidays. (NOTE – no collections before 10am)
Are there any bottles you don’t accept?
The Whisky Shop Auctions sells whisky, rum, cognac, gin and other sprits. If an item, in our opinion, has no or minimal value, we will advise at the outset and decline to put it to auction. We do not sell wines, beers and ciders, some ceramic decanters and unsealed products.
What’s my whisky worth?
It is worth what a buyer will pay for it. However, you can get an indication of value by searching our past lots to find if we have sold the item before. Alternatively, contact us either by email on email@example.com or phone us on +44(0)141 427 2950 and we will be able to give you informal guidance.
How do I sell my whisky?
Go to our guide How to Sell
How many items can I submit?
You can submit as many products you wish.
What are your cut-off dates?
We do not have cut-off dates as we offer a continuous, rolling auction service with a choice of duration.
Can I set a reserve price?
On higher value items – estimated at more than £150 – you can, at our discretion, set a reserve price. Minimum charge £5 plus VAT. Reserves will not be set higher than 80% of the item’s lower estimate.
If my item does not meet the reserve price set what happens next?
Log into your account and you will see unsold items. If you wish, you can enter it again into auction. Alternatively you can take it back. Either collect it at our auction house or ask for your items to be shipped to a store or to your home address (this may incur a shipping cost).
How do I get my item(s) to The Whisky Shop Auctions?
Choose one of 4 ways to get your item(s) to us:
- Visit us at our Auction House in Glasgow;
- Call or visit one of our 20 stores in the UK or our Paris store and our staff will help you;
- Contact us for a courier pick-up and we will send our courier to your doorstep for a collection;
- Send the items you wish to sell to our Auction House in Glasgow
NOTE: Before you choose any of the above methods, please make sure you have registered with us first.
How can I follow the item(s) that I am selling?
Log into your TWSA account and there are two ways to follow your auction items:
- through your account dashboard;
- go into your selling page and here you will be able to see what each bottle is currently selling for.
How will I get paid for my item(s)?
You can have the amount sent/credited to your chosen bank account or alternatively you can choose to the have the funds credited to your TWSA virtual wallet and use them for another transaction.
How quickly do I get paid?
The earliest you can cash out is when we receive payment from the buyer, which is due within 7 days.
How do I bid?
There are two ways to bid on an item. You can place a single bid or set your maximum bid.
What is auto-bidding?
Auto-bidding is when you nominate your maximum bid. Our bidding system will raise your bid in response to other individual bids on the same lot by the relevant bidding increment. The system will not bid higher than the amount you nominate as your maximum bid.
When does an auction end?
As we are hosting a continuous auction there will be an end date every day for a number of lots.
Bidding on each auction day will end after 20:00 GMT. If, however, a bid is made in the last 10 minutes of a lot, the time remaining on the lot will be extended to 10 minutes.
If I am successful, what will I have to pay?
Your TWSA account will be debited with the hammer price plus any cost or fees that apply and you will be able to see this.
If I want to collect in person, what do I do?
You can collect from our auction house.
What are your shipping costs?
Click here to see shipping rates.
Can I insure my item(s)?
We offer an optional risk-free loss and breakage cover for shipping at a cost of 3% (+VAT) of the hammer price. The policy does not cover any capsule/cork failure or any cosmetic damage to the bottle carton/tin/boxes or any damage to wax seals that occurs in transit.
Can I store item(s) to save on shipping costs at a later date?
Of course! Here at The Whisky Shop Auctions you can store a particular item up to 3 months free of charge. If you wish to store longer please contact us by email on firstname.lastname@example.org or phone us on +44(0)141 427 2950.
How long does it take to receive my successful lot?
Please see our delivery information for estimates based on your location.
My item arrived damaged, what do I do next?
Please contact us immediately, preferably by email. Also, retain all the original packaging in which your bottle(s) were packed as we will need to see photos of the damage. If you fail to keep the original packaging, this may void any potential claim.
What if I want to return any item(s)?
If you’re unhappy with any lot you have purchased, we will offer a full refund of the hammer price, provided you email us within 14 days of receiving your item, dispatch the relevant item to us at your cost within 3 days of your email and the item is received by us in the same condition as it was when dispatched from our Auction House.
How will I be refunded?
If you are due a refund we can either refund it to your TWSA account virtual wallet or to your preferred bank account.
Unfortunately, rogue bottles appear from time to time. We take great care to vet bottles received for sale and if, in our sole opinion, they are fake, forged, tampered with, or their authenticity is compromised in any way, we will reject them. If you a buy a bottle through us and it turns out to be a fake we will pursue the seller on your behalf and, in any event, we will refund the price you paid plus costs.
What are your terms and conditions?
Click here for our terms and conditions.