Frequently Asked Questions

Great question! Before you package anything up, get in touch with our team first, they'll give you a free initial assessment and valuation, so you know roughly what your bottles could fetch under the hammer. Contact us

Fees for sellers: Seller fees

We do not have cut-off dates as we offer a continuous, rolling auction service with a choice of duration.

For new releases: We book these in on a first-come-first-served basis. We cannot guarantee or promise start dates before the bottle arrives but will ensure to get it scheduled as quickly as we can for you.

It depends on a few things: the distillery (especially if it's now closed), the age and rarity of the bottling, its condition (fill level, label, original box), and current collector demand. Rare single malts from sought-after distilleries can fetch hundreds or even thousands of pounds. The best way to get a real number is to check recently sold prices on our website.

We're always happy to help too, so feel free to phone us or drop us an email with pictures of the bottle(s) you'd like an estimate on!

Email [email protected]
Telephone +44(0)141 427 2950

Reserves must be greater than £150, but will not be set higher than 80% of the item's upper estimate. This means that reserves will not be set for items with an upper estimate less than £190.

We can sell multiples of the same bottle for you with the exception of new releases, which will be limited to one per person, per week. We're able to accept multiples of new releases but they will be entered into different auctions. If you have any questions regarding new releases, please contact us at [email protected] and we'll be happy to chat.

There is no limit to the number of products you may submit. Early submissions ensure your listings go live sooner, though you also have the option to select a custom start date.

To maintain the high standard of our auctions, we are highly selective with memorabilia. We do not currently accept standalone glassware or common ceramic decanters; however, these may be considered if they are part of an original gift set. If you possess a truly unique or rare item not mentioned here, please share the details with us via the form here: Contact us

The Whisky Shop Auctions sells whisky, rum, cognac, gin and other spirits. If an item, in our opinion, has no or minimal value, we will advise at the outset and decline to put it to auction. We do not sell wines, beers and ciders, some ceramic decanters and unsealed products. We do not accept alcohol with less than 35% abv.

There are 4 ways to get your item(s) to us, drop us an email and let us know which works best for you!

• Visit us at our Auction House in Glasgow;
• Call or visit one of our 21 stores in the UK and our staff will help you;
• Contact us for a courier pick-up and we will send our courier to your doorstep for a collection;
• Send the items you wish to sell to our Auction House in Glasgow

NOTE: Before you choose any of the above methods, please make sure you have registered with us first.

Large Collection? Ask about our Van Service. For high-value or large-scale collections, we may be able to arrange a personal van collection by our specialist team.

Log into your TWSA account and there are two ways to follow your auction items:

• through your account dashboard;
• go into your selling page and here you will be able to see what each bottle is currently selling for.

Log into your account and you will see unsold items. If you wish, you can enter it again into auction (relist). Alternatively, you can take it back. Either collect it at our auction house or ask for your items to be shipped to a store or to your home address (this may incur a shipping cost).

NOTE: if an item does not meet reserve, listing and reserve fees will be applicable each time it is listed in auction.

If you decide to enter an item into auction again – called relisting – the listing fee and any applicable reserve fee will also be charged again. This is the case for each time the lot is listed for auction. Your item will then go to auction as usual, giving more potential buyers the chance to bid.

You will get paid into your virtual wallet once we receive payment from the buyer and we aim to get payment settled within the first 7 days. For further information, please read our terms and conditions.

Once the buyer pays for your bottle, the funds will be credited to your TWSA virtual wallet. From there, you can choose to use the balance for future purchases or withdraw the money directly to your bank account.

Please read our terms and conditions for more information on this.

There are two ways to bid on an item. You can place a single bid or set your maximum bid.

Here is the link to the Buyers fees page: Buyer fees

Auto-bidding is when you nominate your maximum bid. Our bidding system will raise your bid in response to other individual bids on the same lot by the relevant bidding increment. The system will not bid higher than the amount you nominate as your maximum bid. Find out more in our Buyers Guide

Follow the link for our bid increments.

The short answer is no.

According to our terms and conditions, any bid placed on an item is considered an irrevocable offer to purchase that lot at the stated price. Because a bid represents a legal commitment to buy, it cannot be retracted or cancelled once it has been submitted.

As we are hosting a continuous auction there will be an end date every day for a number of lots.

Bidding on each auction day will end after 21:00 GMT. If, however, a bid is made in the last 10 minutes of a lot, the time remaining on the lot will be reset to 10 minutes.

Ensure payment for your winning lot is paid within seven days of the auction's close, or a late payment charge will be added on. Here is a link to our buyer fees

Please see our delivery information for estimates based on your location.

Of course! Here at The Whisky Shop Auctions, you can store a particular item for up to 3 months free of charge. After 90 days, a charge of 3% of the hammer price will be applied for storage of another 90 days. If you wish to store longer please contact us by email at [email protected] or phone us on +44(0)141 427 2950.

You can collect from our auction house. Please contact us to book an appointment either by phone or email.

Yes! You can collect your order from a Whisky Shop location in the UK. You can select your preferred collection store at checkout when processing your order.

Delivery to a branch of The Whisky Shop takes 7-10 working days and must be collected within 14 days of delivery.

Deliver to Shop For up to 10 bottles – £8

Click here to see shipping rates.

For shipping, we use DPD, UPS and DHL. If you would like to use a specific courier please get in touch

We offer an optional risk-free loss and breakage cover for shipping at a cost of 3.5% (+VAT) of the hammer price. This policy is provided by The Whisky Shop Auctions and covers loss of items or breakage in transit. The policy does not cover any capsule/cork failure or any cosmetic damage to the bottle carton/tin/boxes or any damage to wax seals that occurs in transit. You can select this policy during the delivery step in the checkout process.

Orders sent by Standard Shipping without loss and breakage cover are covered only by our courier’s standard liability insurance, which includes loss of parcel but not breakage of glass. In the event of a breakage, we will enter a claim for compensation with the courier on your behalf. The claims process takes 7 days with the courier, after which we will be in contact with you. As compensation is not guaranteed, we recommend the additional loss and breakage cover for additional peace of mind.

Yes, you can! Simply log into your TWSA account, navigate to storage , and select the bottle(s) you'd like to auction. From there, you'll see the option to click "Relist."

Unfortunately, rogue bottles appear from time to time. We take great care to vet bottles received for sale and if, in our sole opinion, they are fake, forged, tampered with, or their authenticity is compromised in any way, we will reject them. If you buy a bottle through us and it turns out to be a fake we will pursue the seller on your behalf and, in any event, we will refund the price you paid plus costs.

Click here for our terms and conditions.