Coronavirus (COVID-19) Update

In light of the continuing situation around the coronavirus (COVID-19) pandemic, The Whisky Shop would like to reassure our customers that we are doing everything we can to minimise disruption to our service, while complying with all guidance and advice issued by the government for the well-being of our staff and customers. Please read on for more information on how we are responding in our shops and online business.

Service Status:


Online Orders

Our online shop is open, accepting and dispatching orders as normal.

Free UK Delivery

We are offering free UK delivery on all orders over £99. To take advantage of this offer, just select ‘Free Delivery’ as your delivery method during checkout. This service is a free of charge standard service using our courier DPD, which will take 3-4 working days for delivery.

Contact-Free Delivery

For our customers who are concerned about coming into contact with others during the delivery process, our courier DPD offers a range of in-flight delivery options such as ‘Deliver to a Safe Place’ or ‘Deliver to a Neighbour’. These options will allow you to choose where your parcel is placed upon delivery, meaning you can still receive your order if you are following guidance on self-isolation or just social distancing. To select one of these options, you can click the tracking link you receive by email or text message after your order has been dispatched from our warehouse.

DPD have also confirmed that recipients do not need to sign the driver’s handheld device to confirm delivery, as drivers will have other methods to record this without the need for contact.

Gift Messages

If you need to send an order directly to a friend, relative, or associate, you can enter a gift message on the basket page. We will print this message on a Whisky Shop postcard and include it in the parcel to ensure the recipient knows exactly who has sent it and why. This could be a great way of reaching out to a friend or relative who is self-isolating and putting a smile on their face.

Engraving Service

Our engraving and personalisation service has been temporarily suspended due to reduced staff levels.

Delays in Delivery

Due to reduced staff numbers and local restrictions deliveries may take longer than usual. Your patience and understanding during this time is greatly appreciated.

At present all UK deliveries continue as normal. Our courier has confirmed that all DPD depots and hubs are working as normal and there are no closures affecting any of these sites. For information on UK delivery click here.

For international deliveries operations are largely continuing as normal also, however there are some delays to countries that have special measures or restrictions in place, including USA, France, Spain and Italy. We will continue to review the situation in these destinations. For information on international delivery click here.


Shops

Our shops are now open.

Reopening

From 2nd June we began a phased reopening of our shops in line with local government advice. Find your nearest shop

Safety Measures

When we welcome you back to our shops we will have some measures in place to keep you safe in store:


Please keep a social distance from others

Antibacterial hand gel and face masks will be provided – face masks must be worn at all times inside the shop

Our staff will handle items on shelves for you

Where possible, please pay using card or contactless

In addition, some of our shops will only allow one customer at a time due to space constraints. This will be clearly indicated in the shop window. If a customer is already in the shop, please queue outside, maintaining social distancing. We thank you for your understanding and co-operation.

Click & Collect

Click & Collect is now available from shops that have reopened.


Auctions

Our online auctions are open, and running as normal with some temporary changes.

Staffing

Our team are following government advice to work remotely. As such, we will be unable to answer telephone enquiries. If you have any questions, please contact us by email.

Buying

We will continue to add new lots to the website on a weekly basis.

Selling

If you wish to submit bottles for auction, please get in touch with us by email at auctions@whiskyshop.com to discuss. We can arrange for free home collection and may be able to supply packing material to help you get your bottles to our Auction House.

Collect from Shop/Auction House

Collect from Shop/Auction House is temporarily unavailable from Monday 23 March until we reopen.

Delivery

Following a brief break, we are now able to resume dispatch for home delivery. Please note there may be delays in deliveries due to local restrictions and measures in place due to coronavirus.

Free Storage

We continue to offer free storage of won lots at our Auction House. While this option was previously limited to 90 days, we have removed this restriction while we are unable to dispatch items.


We will continue to review this information along with all processes and procedures in line with government and local advice.