Coronavirus (COVID-19) Update
In light of the continuing situation around the coronavirus (COVID-19) pandemic, The Whisky Shop would like to reassure our customers that we are doing everything we can to minimise disruption to our service, while complying with all guidance and advice issued by the government for the well-being of our staff and customers. Please read on for more information on how we are responding in our shops and online business.
Our online shop is open, accepting and dispatching orders as normal.
Free UK Delivery
We are offering free UK delivery on all orders over £99. To take advantage of this offer, just select ‘Free Delivery’ as your delivery method during checkout. This service is a free of charge standard service using our courier DPD, which will take 3-4 working days for delivery.
For our customers who are concerned about coming into contact with others during the delivery process, our courier DPD offers a range of in-flight delivery options such as ‘Deliver to a Safe Place’ or ‘Deliver to a Neighbour’. These options will allow you to choose where your parcel is placed upon delivery, meaning you can still receive your order if you are following guidance on self-isolation or just social distancing. To select one of these options, you can click the tracking link you receive by email or text message after your order has been dispatched from our warehouse.
DPD have also confirmed that recipients do not need to sign the driver’s handheld device to confirm delivery, as drivers will have other methods to record this without the need for contact.
If you need to send an order directly to a friend, relative, or associate, you can enter a gift message on the basket page. We will print this message on a Whisky Shop postcard and include it in the parcel to ensure the recipient knows exactly who has sent it and why. This could be a great way of reaching out to a friend or relative who is self-isolating and putting a smile on their face.
Delays in Delivery
Due to local restrictions deliveries may take longer than usual. Your patience and understanding during this time is greatly appreciated.
At present all UK deliveries continue as normal. Our courier has confirmed that all DPD depots and hubs are working as normal and there are no closures affecting any of these sites. For information on UK delivery click here.
International deliveries are largely continuing as normal also, however we are unable to deliver to some destinations due to ongoing Brexit trade negotiations. For information on international delivery click here.
Some of our shops are temporarily closed
Some of our shops are temporarily closed in line with local Covid-19 restrictions. Find your nearest open shop
We have some measures in place to keep you safe in store:
Please keep a social distance from others
Antibacterial hand gel and face masks will be provided – face masks must be worn at all times inside the shop
Our staff will handle items on shelves for you
Where possible, please pay using card or contactless
In addition, some of our shops only allow one customer at a time due to space constraints. This will be clearly indicated in the shop window. If a customer is already in the shop, please queue outside, maintaining social distancing. We thank you for your understanding and co-operation.
Click & Collect
Our Click & Collect service isn’t currently available at any of our shops. Please rest assured that your order is secure until our shops reopen, however, if you have a query regarding your Click & Collect order, please email us at firstname.lastname@example.org.
Our online auctions are open, and running as normal with some temporary changes.
Our team are following government advice to work remotely. As such, we will be unable to answer telephone enquiries. If you have any questions, please contact us by email.
We will continue to add new lots to the website on a weekly basis.
If you wish to submit bottles for auction, please get in touch with us by email at email@example.com to discuss. We can arrange for free home collection and may be able to supply packing material to help you get your bottles to our Auction House.
Collect from Shop/Auction House
Collect from Shop/Auction House is temporarily unavailable from Monday 23 March until we reopen.
Following a brief break, we are now able to resume dispatch for home delivery. Please note there may be delays in deliveries due to local restrictions and measures in place due to coronavirus.
We continue to offer free storage of won lots at our Auction House. While this option was previously limited to 90 days, we have removed this restriction while we are unable to dispatch items.
We will continue to review this information along with all processes and procedures in line with government and local advice.