- Our standard service
- Our premium service
For packages required by a specific date, or for those of high value, we strongly recommend the extra cost of the premium service.
We do not deliver on Saturday or Sunday unless by special arrangement.
Overseas deliveries require a lead-time of 7-10 working days for all orders. If you have not received your goods within 21 days please contact us immediately.
Please note, the standard service is not insured. For packages required by a specific date, or for those of higher value, we strongly recommend the premium service which is insured up to a value of £100. We can arrange for packages of over £100 to be insured at extra cost – please contact us for a quotation.
We require someone of legal age under local licensing laws to be present at the delivery address to sign for acceptance of the goods. Goods are dispatched by a third party courier and their terms and conditions apply.
The Whisky Shop will have paid the full amount of UK Excise Duty on all goods shipped to international markets. The customer is wholly responsible for any and all local customs and import duties and taxes attaching to the goods shipped. The customer warrants and represents to The Whisky Shop that there are no import restrictions applying to our goods and that all such goods shipped to the customer are being legally imported to the customer’s local market, tax and duty paid. The customer shall indemnify The Whisky Shop from and against the costs of any claim against The Whisky Shop arising from a beach of the customer’s warranty as stated above.
The Whisky Shop, where appropriate, will complete a customs declaration form declaring ‘Specialist Malt Whisky, No Commercial Value’ and stating replacement value. Prices shown are inclusive of VAT at 20%, which may be deducted for non-EU countries. However, customers may be liable for taxes/duties in their own countries.
Whisky is sent entirely at the customers own risk as we are unable to guarantee safe delivery.
In the United States of America, we can only deliver to California, Connecticut, Delaware, Florida, Idaho, Louisiana, Maine, Maryland, Massachusetts, Nebraska, New Jersey, New Mexico, New York, Oregon, Rhode Island, Texas, Vermont, Virginia, Washington DC, and Wyoming. We can also deliver to major cities in Alaska.
We regret that we are unable to ship to Tenerife due to restrictions on alcohol delivery.
PO boxes are not acceptable for delivery purposes.
Military bases are very difficult to deliver to and must as a minimum have a physical address attached to them.
Schools are not acceptable addresses due to the nature of the contents of the packages.