Here are a few quick answers to some of the questions we get asked most often by our customers.
Once an order has been dispatched, delivery takes 1 – 2 working days for most UK mainland addresses, up to two weeks for Europe and up to 3 weeks for all other regions of the world. Find more information on our UK Delivery and International Delivery pages.
Yes we do. Delivery can take between 5 and 10 working days. Please see our USA Delivery page for more details.
Due to ongoing Brexit trade relations, our courier has suspended delivery to some European destinations. You can find full details of where we can ship alongside the costs on our International Delivery page.
You can view our website in British Pound Sterling (GBP), Euros (EUR), US Dollars (USD), Taiwanese Dollars (TWD) or Japanese Yen (JPY). The currency conversion is provided as a helpful indicator of price, but checkout will be made in GBP. For more information see our Payment page.
During checkout you have the option to choose our Reduce & Recycle service. Many of our products come in a gift carton, tube or box, which can be difficult to pack safely and difficult to recycle at home. By choosing not to receive this outer packaging you can save paper, reduce carbon emissions and save time at the recycling centre. Just let us know during checkout if you'd prefer not to receive any unnecessary packaging by ticking the box - and don't worry, we won't dismantle any gift packs you've ordered!
Please note: any recyclable boxes, cartons or tubes that we remove are sent for recycling immediately and so cannot be provided after your original order has been dispatched. For items with RRP greater than £150, packaging is retained for a short time in case of returns.
You can purchase e-Gift cards here
These are for use online only and are sent via email. You can add a personal message and choose the date it is delivered. If you're not sure of the recipient's email address you can enter your own and print out the email at home to gift.
Our shops also sell gift vouchers for use in store only, but these must be purchased in store.
We can engrave a range of bottles with your own personalised message. The space available for the engraved message is limited by the shape and size of the bottle, but will be clearly indicated on the product page. Please note we cannot accept any message for engraving that contains explicit content or language that is deemed to be offensive. We engrave bottles at our Glasgow warehouse and orders can take an additional 2-3 working days to dispatch. If you require your engraved bottle urgently, please get in touch and we will try to be accommodating.
Yes – you can include a personalised gift message with your order. You can enter the message on the basket page during checkout and we will print this on a card to be included with your parcel.
Unfortunately, we are unable to offer this service as our priority is to ensure that your delivery arrives safely and securely. You can include a gift message during checkout if you wish. We do not include prices in any of our shipments.
Yes – simply enter the recipient’s address under ‘Shipping address’ during the checkout and enter your own details under ‘Billing address’.
All our orders include a packing slip with details of the purchaser and the delivery address, however these do not include any pricing or financial details so they are perfectly suited to gift orders.
Yes! We regularly buy individual bottles and collections for our archive and we even help customers place their bottles in our rolling auctions. If you are looking to sell a bottle or a collection of bottles, click here for more information.
Still looking for the answer?
Get in touch with our customer service team for any other queries you may have.