FAQs

Yes we do. Delivery can take between 5 and 10 working days. Please see our USA Delivery page for more details.

Yes, we do ship to Sweden, please allow 5-6 working days for your goods to arrive. You can find full details and costs on our International Delivery page.

Once an order has been dispatched, delivery takes 1 – 2 working days for most UK mainland addresses, up to two weeks for Europe and up to 3 weeks for all other regions of the world.

You can view our website in British Pound Sterling (GBP), Euros (EUR), US Dollars (USD), Taiwanese Dollars (TWD) or Japanese Yen (JPY). The currency conversion is provided as a helpful indicator of price, but checkout will be made in GBP. For more information see our Payment page.

Yes – simply enter the recipient’s address under ‘Shipping address’ during the checkout and enter your own details under ‘Billing address’.

Yes – you can include a personalised gift message with your order. You can enter the message on the basket page during checkout and we will print this on a card to be included with your parcel.

Unfortunately, we are unable to offer this service as our priority is to ensure that your delivery arrives safely and securely. You can include a gift message during checkout if you wish. We do not include prices in any of our shipments.

Unfortunately we are unable to offer gift vouchers/cards online at this time. Our shops do sell gift vouchers for use in-store only, but these must be purchased in-store.

Yes! We regularly buy individual bottles and collections for our archive and we even help customers place their bottles in our rolling auctions. If you are looking to sell a bottle or a collection of bottles, click here for more information.

Yes – we also buy casks to bottle exclusively for our customers. Find out more here.

 

Still looking for the answer?

Get in touch with our customer service team for any other queries you may have.