Here are a few quick answers to some of the questions we get asked most often by our customers.
Yes we do. Delivery can take between 5 and 10 working days. Please see our USA Delivery page for more details.
Due to ongoing Brexit trade relations, our courier has suspended delivery to some European destinations. You can find full details of where we can ship alongside the costs on our International Delivery page.
During checkout you have the option to choose our Reduce & Recycle service. Many of our products come in a gift carton, tube or box, which can be difficult to pack safely and difficult to recycle at home. By choosing not to receive this outer packaging you can save paper, reduce carbon emissions and save time at the recycling centre. Just let us know during checkout if you'd prefer not to receive any unnecessary packaging by ticking the box - and don't worry, we won't dismantle any gift packs you've ordered!
Please note: any recyclable boxes, cartons or tubes that we remove are sent for recycling immediately and so cannot be provided after your original order has been dispatched. For items with RRP greater than £150, packaging is retained for a short time in case of returns.
Yes – simply enter the recipient’s address under ‘Shipping address’ during the checkout and enter your own details under ‘Billing address’.
All our orders include a packing slip with details of the purchaser and the delivery address, however these do not include any pricing or financial details so they are perfectly suited to gift orders.
Yes! We regularly buy individual bottles and collections for our archive and we even help customers place their bottles in our rolling auctions. If you are looking to sell a bottle or a collection of bottles, click here for more information.
Still looking for the answer?
Get in touch with our customer service team for any other queries you may have.