UK Delivery

At The Whisky Shop, we offer you a choice of delivery options:

1. The W Club Rewards Delivered free next day UK delivery for 12 months (geographic restrictions apply) for just £14.95 – find out more
2. Standard Delivery by Royal Mail Tracked 48 across the UK (2-3 working days) for up to two bottles.
3. Next Day Delivery by DPD (mainland UK excluding Islands, Northern Ireland and select Highland postcodes) which is processed for delivery the next working day (Mon-Fri) when placed before 1pm. Please note that orders placed after 1pm on Friday will be delivered on Tuesday.
4. Saturday delivery by DPD is available in the UK excluding Islands, Northern Ireland and select Highland postcodes. Your order must be placed before 1pm on Friday for delivery the next day. Please note that orders placed after 1pm on Friday will be delivered on Saturday of the following week.

Please note that we are unable to offer a “leave in a safe place” delivery option due to the nature and value of our products. Engraved or personalised products can take an additional 2-3 working days to be dispatched.

Find out more about international delivery.

Free UK Delivery over £99

We are pleased to offer free UK delivery including Northern Ireland, Highlands and Islands on all orders over £99 (including VAT). To take advantage of this offer please select ‘Free Standard UK Delivery’ during checkout.

United Kingdom (excluding selected Highlands postcodes, Islands & NI)

Highlands & Islands

Northern Ireland

Reduce & Recycle

During checkout you have the option to choose our Reduce & Recycle service. Many of our products come in a gift carton, tube or box, which can be difficult to pack safely and difficult to recycle at home. By choosing not to receive this outer packaging you can save paper, reduce carbon emissions and save time at the recycling centre. Just let us know during checkout if you’d prefer not to receive any unnecessary packaging by ticking the box – and don’t worry, we won’t dismantle any gift packs you’ve ordered!

Please note: any recyclable boxes, cartons or tubes that we remove are sent for recycling immediately and so cannot be provided after your original order has been dispatched. For items with RRP greater than £150, packaging is retained for a short time in case of returns.

Safe Hands

During checkout you will have the opportunity to add Safe Hands to qualifying purchases. This is our optional service that entitles you to no quibble replacements, refunds, and returns if there is an issue with your delivery – giving you complete peace of mind for your purchase. The cost of the service is 3% of your order total (excluding delivery).

Terms:

• Full Replacement: No quibble replacement for any lost deliveries reported within 72 hours of expected delivery
• Full Replacement: No quibble replacement for any items damaged in delivery
• Full Refund: If we are unable to replace your items from stock, we will issue a full refund to your card within 7 days
• Returns: No quibble returns if you change your mind within 14 days of receiving your special purchase. We will even cover the return delivery!

Not covered:

• Accidental damage after delivery of items
• Personalised, bespoke or made-to-order to your specific requirements, or in instances where the seal is broken, are non-refundable unless faulty.

Additional delivery notes:

• Delivery is calculated per bottle, where a standard bottle is assumed to weigh 1.75kg. Please note that delivery for some larger items may cost more due to additional weight or packaging requirements.
• We require someone aged 18 or over to be present at the delivery address to sign for acceptance of the goods. Goods are dispatched by a third party courier and their terms and conditions apply.
• Whisky is sent entirely at the customers own risk are able to guarantee safe delivery for an additional cost.
• The standard service is not insured. For packages required by a specific date, or for those of high value, we strongly recommend the superior Guaranteed Delivery service at extra cost – please contact us for a quotation.
• PO boxes are not acceptable for delivery purposes.
• Schools are not acceptable addresses due to the nature of the contents of the packages.
• We cannot deliver to military bases.