We are happy to receive your orders for Christmas at any time up to and beyond 25 December 2011. However we must advise that orders received after 12 noon Wednesday 21nd December run the risk of being delivered late. We will use our best endeavours to dispatch these (mainland UK) in time for Christmas - however we are in the hands of our couriers at this time of year. Every year, the whole delivery system across the UK becomes overloaded in the last few days before Christmas and no organisation is able to prevent or control this. So if your delivery has to be there in time for Christmas Day, the best thing you can do is order early!
Deliveries within the UK require a lead-time of 2 working days for all UK mainland orders, but please allow 7 days for delivery. If you have not received your order within 14 days please contact us immediately. With our superior delivery service, delivery is normally next working day for orders received before 1.30pm. However we cannot guarantee next working day delivery. We do not deliver on Saturday or Sunday unless by special arrangement.
Overseas deliveries require a lead-time of 7-10 working days for all orders. If you have not received your goods within 21 days please contact us immediately.
For packages required by a specific date, or for those of high value, we strongly recommend the extra cost of the superior service.
We require someone to be present at the delivery address to sign for acceptance of the goods. Goods are despatched by a third party courier and their terms and conditions apply.
We strongly recommend that our customers speak to their Customs & Excise Advice Centre regarding the shipping of whisky, as it is the responsibility of the customer to check if and what customs restrictions apply and to notify The Whisky Shop of any special instructions.
The Whisky Shop, where appropriate, will complete a customs declaration form declaring 'Specialist Malt Whisky, No Commercial Value' and stating replacement value. Prices shown are inclusive of VAT at 20%, which may be deducted for non-EC countries. However, customers may be liable for taxes/duties in their own countries.
Whisky is sent entirely at the customers own risk as we are unable to guarantee safe delivery.